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Terms & Privacy

terms and conditions

Please read these Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before purchasing your Free Spirit Marketplace. When making purchases, you agree to be bound by these Terms.

By purchasing from Free Spirit Marketplace, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link at the bottom of any email we send.

If you wish to purchase any product through Free Spirit Designs, you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.

Free Spirit Designs may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product availability, possible errors in the description, price of the product, or for any other error in your order.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Free Spirit Designs is currently only shipping to the US Contiguous 48 states. We currently do not ship to Hawaii and Alaska. We do not ship to P.O. Box addresses.

If you are not completely satisfied with your purchase, please contact us at marketplace@freespiritdesigns.biz to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted on items that have been installed and are no longer in their original packaging.

Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Free Spirit Designs reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. There is a 30% restocking fee applied to any items that are being returned not due to damage caused during shipping. 

For all orders that are canceled prior to items shipping, a full refund will be given to the customer. 

Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.

We are always reviewing and updating our website for inaccuracies. We reserve the right to make changes to our website without prior notification.

Content found on or through Free Spirit Designs’ website, social media, and exclusive Facebook groups are the property of Free Spirit Designs. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Free Spirit Designs and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Free Spirit Designs. Our name and the tagline “Living Beyond Ordinary” may not be used in connection with any product or service without the prior written consent of Free Spirit Designs.

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized, or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding Free Spirit Designs, and supersede and replace any prior agreements we might have had between us regarding Free Spirit Designs.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Site. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions, and all manufacturer directions and warnings and seek independent professional advice when appropriate.

If you have any questions about these Terms, please contact us at marketplace@freespiritdesigns.biz.

Privacy & cookies

This Privacy Policy governs the manner in which Free Spirit Designs collects, uses, maintains and discloses information collected from users (each, a “User”) of the Free Spirit Designs’ website (“Site”). This privacy policy applies to the Site and all products and services offered by Free Spirit Designs.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Free Spirit Designs may collect and use Users personal information for the following purposes:

To run and operate our Site: We may need your information to display content on the Site correctly.

To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site: We may use the feedback you provide to improve our products and services.

To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature:

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Free Spirit Designs has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at marketplace@freespiritdesigns.biz.

Please contact us at marketplace@freespiritdesigns.biz within 24 hours of receiving your item. If you receive a box with damaged contents, please include photographic evidence documenting the damaged product to receive a replacement product. We would like to have it for our records so we can make sure this incident doesn’t happen again!

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